Common Ground Coffees can accept returns of products or services purchased directly from us (online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).
For all product returns, the original packing slip is required to be considered for reimbursement. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
POLICY RESTRICTIONS (Applicable to all returns)
1. To be considered for a refund, the return must be requested within 30 days of delivery. Once the return is approved and you receive a return label the item must be shipped within 7 days of receipt of this return label. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to seven (7) business days for the refund credit to appear on your statement.
2. All returned item(s) must be received within 30 days of the delivery date of the item(s) to be considered for a refund, exchange, or store credit. Any unqualified return, such as orders received after 30 days of original delivery, will not be credited due to destruction or expiration considerations.
3. Shipping costs are non-refundable.
4. Coffee refund requests will only be considered if the respective coffee is unused, unopened, and in the original packaging.
5. Bonuses are non-refundable
** COMMON GROUND COFFEES IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. **